Wi-Fi is probably one of the most used features on your iPhone or iPad, however, sometimes there are some issues you come across which can hinder the experience. You may come across a situation when your device is unable to establish a connection to the internet and it can get really frustrating.
In this tutorial, we will walk you through a series of steps that can help you fix the Wi-Fi issues with your device and get it up and running again.
My friend had purchased a new iPhone and had issues connecting it to the office network, he tried restarting the device but that didn’t help. He asked me help and I couldn’t do much except than trying out the restart of the device. Please let me know what can be done.
When the device doesn’t connect to Wi-Fi
9 out of 10 times the Wi-Fi problems are simple and easy to fix, however, sometimes there can be a bigger issue. Nevertheless, this guide should help you get through most of the issues and sort them for good, to troubleshoot your device for Wi-Fi issues go through the sequence of checks below.
Check if you are in range:
Most of the time, the router signal is just poor and if your house or office has a lot of metal, walls or any other object hindering the direct view, it could interfere with the wireless signals and you will get a shorter range than advertised.
You can simply look up the Status bar to check the signal of Wi-Fi connection. The number of Wi-Fi bands indicates the strength with 3 being the best signal and 1 being the worst, in case the device shows either LTE, 4G, 3G or E it could mean that the device has lost the Wi-Fi signal and is now loading the content from a cellular connection.
When the connection is very bad the device will find it difficult to transmit or receive data from the router, so the best thing to do it get closer to the router.
If you’re don’t have a good signal then try getting closer to the router and check if that helps, else move on to the next step of the troubleshooting tutorial.
Is your Wi-Fi on?
Although it seems like an obvious thing to most people, there are still many people who have problems with Wi-Fi for the mere fact that their Wi-Fi is actually off. If you are an iOS device user then this could be a reason for you, to make sure that your Wi-Fi is on, open the Control Center by swiping up from the bottom of the screen and making sure that the Aeroplane mode is disabled and the Wi-Fi is turned on.
In the Control Center, the toggle that is set to on will appear to glow lighter than the toggle switches that are turned off. You might also want to verify that the Wireless Router is also turned on, although not very often, there’s always a possibility that a power cut-off might have shut down the router and it might need a restart.
If this isn’t the problem and you’ve everything fixed till here but the issue still persists then you might want to move ahead to the next step.
Network connection issues
If you have checked everything and all the radios are on and the router is not very far away from the device, but you still don’t see an active internet connection then make sure if you can see the Wi-Fi network under the Wi-Fi settings on the iOS device in the Settings.
It could be possible that the network admin might have turned off the SSID broadcasting feature from the router which would mean you cannot directly look up the router and connect to it as usual.
If they’ve done it then you will not see the Wi-Fi network under the list of available networks and you will have to enter the SSID manually along with the password if required.
In case even this doesn’t work for you then proceed to the next step given below.
Check the network cables connected to the router
In the above steps you’ve checked to make sure that the router is plugged in and turned on, but there might be a problem on the modem end with the co-axial cables or the ethernet cables.
Sometimes, due to children moving around, or you moving the furniture the cable might break, in these cases, the router will still broadcast a signal but the internet won’t work even after successfully connecting to it.
This is a common issue, it can also be caused when the modem gets unplugged, make sure that the modem is plugged in and working, also verify that the cables are all plugged in correctly without an issue and if the problem still persists then proceed with the article for other possible fixes.
Log-in to the network
To access most private Wi-Fi networks you will need to setup your device to the Wi-Fi router by entering the security code for the router, this should connect you the router but if the network requires you to login to the portal then you might still not have full access to the network.
For this open a web browser on the device and load any website, this should redirect you to a login portal. This is common for public hotspots including schools, colleges, airports and even coffee shops.
Once you log in at this portal you should have access to the internet, try using it to access other websites and if the problem is still not fixed then proceed with the guide to check other problems.
Restart the device and the router:
Although not very common, sometimes the iOS device might have a tough time coming up and connecting properly to the Wi-Fi router, try restarting both the devices.
To restart your iPhone or iPad, hold the power button and the slide the “Slide to power off” slider to power off the device. Most modern routers should have a power off key, else just plug out the cable and plug it back in to restart the router.
After a minute turn on the iOS device and wait for it to boot up and then check if the issue has been resolved if the issue still persists then proceed with the next possible fix.
Reset the iOS device network settings:
Although very unlikely. if the device network settings got corrupted, you can reset them. iOS comes with an option under the settings to reset the network settings. Open the Settings and then select the General option, here tap on the Reset option and select network reset.
This would reset all network related settings, and the device would forget all the configured VPN’s and Wi-Fi networks.
Most Wi-Fi problems should have been sorted after following these tips, if your device still has issues connecting with Wi-Fi, the problem could be with the device hardware. Consider contacting Apple for support regarding the issue. If you find the guide helpful and it solves your problem, let us know in the comments below about which of the above step fixed the issue for you, and if you find any other better step, let us know about the same in the comments below so that we can help our readers with the same.